Customer Success Experts

Mark Colgan

Chief Revenue Officer @ TaskDrive.com
I lead a team of over 100 people ensuring that we are aligned on one thing - customer success. This takes an enormous amount of planning, training, coaching and ongoing optimisation, however, truly understanding what 'success' means to your customers is key. My biggest customer success 'hack': Speak to them 😉

Nykki Yeager

Former Head of Customer Success at Figma
Great customer experience requires a solid strategy, the right tools, and well-trained and purposeful employees. I can talk through the infrastructure you need to build and grow your team, as well as how to engage with your customer base to increase value, satisfaction, and retention.

Aggelos Mouzakitis

Founder, Product Led Growth Lead at
Modern customer success finds itself in the intersection between Product, Marketing and Sales. In the past, working with customer success effectively has been integral for my success as a Growth Product Manager. I can help you with actionable advice and processes that build effective bridges between Customer success and the other departments.

Tired of spending hours on search engines looking for advice?

Skip the research and get the answers straight from an expert.
Unlimited startup mentorship for $60/mo

Jessica Volbrecht

COO at GrowthMentor
I can help you come with ways to ensure that your customers are talking about you. Of course in a positive way ;) You HAVE to win them over and make them love your product. If you can get them to love you as well, well then you are winning at customer success life!

Loved the session with Rhys. Rhys actually looked behind my shoulder, took his time to understand the business and did an amazing job helping me to identify the priorities and set an action plan for the nearest period. Bottom line: ATM I’m implementing what we discussed and see the value flowing my way. Brilliant.

reviewed by
Maria Sirotkina
Chief Growth Officer at Art Heroes
Mentor Rhys Fisher

“Anita is extremely friendly, well experienced in Customer Success and is true to her value of always thinking of customers. Anita is able to instantly think of your customers POV, when you explain your profession and industry and come up with strategies to support them. I will definitely be booking another session with Anita again soon.”

reviewed by
Aaron Foster
CEO at
Mentor Anita Toth

Connect with a mentor

  • Ask all of your questions
  • Get 1:1 personalized advice
  • Build your confidence

How Growth Mentor works?

Step 1. Browse mentors

Browse through our list of +200 mentors using the filters. Make sure to read their profiles and reviews in depth, and make your choice.

Step 2. Send session request

Found the perfect mentor for you? Awesome, time to request a call. Tell them a bit about your situation, choose a time, and get it set on your calendar.

Step 3. Get on 1:1 call

Time for the call, yay! Make sure you show up on time and prepared to make the most out of it. Pro tip: Ask your mentor if it’s ok to record the screen so you can take notes later.

Get advice on customer success initiatives

  • If you want to learn more about specific tactics you can use with customers to gain their love
  • If you are an established business but have no idea where to start with customer success (but know you should)
  • If you are curious to learn how other startups structure their customer success teams and scale their processes
  • If you want tips on how to use your existing customer success team to help with sales too
  • If you are thinking of using a customer success SaaS software to track NPS but aren’t sure how to proceed
  • If you want someone to go over your customer service templates, email replies, and give feedback on ways to improve

Common Use Cases

Founder Life

How do I set up a Customer Success program?

Hiring

Companies that invest in customer success programs have lower churn rates than those that don’t. Get help setting up yours.

Founder Life

How to build resiliency as a startup founder

Mindset

Entrepreneurship truly is a roller-coaster. The cliche about the ups and the downs ain’t no joke.

Founder Life

Get honest advice on the next steps you should take as a first-time founder

MindsetPrioritizationValidation

If you’re simply not sure what to do next then why not get a second opinion?

Positioning

How to get Voice of Customer data if you have a small initial group of customers

PrioritizationUser Research

Learn how to extract voice of customer data even without many clients.

view all use cases

Frequently asked questions

Have a question you don't see here? Ask us on live chat!

We have a very detailed filter system for you to sort the mentors.  Filters like areas of expertise, tools, language, price and industry.

Members can also post a help request and have mentors apply to help if they feel they are a good fit.

Then the third option is to just ask us!  Give it a try right now and ask us on live chat 🙂

Three choices:

  • Skype
  • Zoom
  • Google Hangouts

Mentors and mentees are able to set their communication tools in their profile settings.

It is a good idea to connect with the other person once the session is accepted and the details are given. This ensures that the correct details were given and when it is time to start, you can start on time.

Here are some tips on how to get the maximum bang for your time on growth mentor calls.

  • Come into this with realistic expectations. They’re mentors, not magicians.
  • Ask your mentor if they’d be cool with you recording your screen with Loom
  • Give contextual information to help paint the picture of your current situation.
  • Growth mentors will be asking you lots of questions, answer them as honest as possible.
  • Don’t be afraid to push the boundaries of question asking. Be inquisitive. Stories are gold.
  • Don’t feel pressure, just relax. There’s no right/wrong way to do this. Avoid binary thinking.
  • Try to form mental patterns, especially if you speak with multiple mentors. Pay attention to metadata.
  • Embrace alternative views. Ask the mentors to play devil’s advocate and challenge your assumptions.
  • Be friendly and authentic. If you’re likable, the mentors will be your biggest supporters (even after the call is over).

Yup!  Many of the mentors offer monthly coaching packages for members who want to really dive deep into a specific area.

Each mentor creates their own package so what they offer and the price vary from mentor to mentor.  You can find their coaching info at the top of their profile.

Join the GrowthMentor Community

Enjoy the peace of mind that advice is always only one Zoom call away
What’s included with Membership?
  • Direct access to schedule 1:1 calls
  • Ability to post help requests
  • Opt in for 1:1 monthly coaching packages
  • Weekly check-ins with our Accountability Coach
  • Unlimited calls with mentors listed as FREE
  • Membership to private Slack Community
  • Ongoing support from admin with mentor suggestions