How to predict, prevent and destroy churn

Posted on 13 Dec 2020
RetentionUser Research

During this talk, you will learn a simple yet effective method of predicting and preventing churn that can be prevented but also a way to deeply understand the true reasons behind your users’ inevitable customer churn.

About this talk

This talk is contributed by Aggelos M., Growth Product Manager at Growth Sandwich. During this talk, you will learn a simple yet effective method of predicting and preventing churn that can be prevented but also a way to deeply understand the true reasons behind your users' inevitable customer churn.

Key Takeaways:

  • How to use activity churn data to predict customer churn
  • How to prevent 30-35% of your predicted churn
  • How to deeply understand why your users are churning

The mentors in this video

Aggelos Mouzakitis SaaS Customer research, PLG and Pricing

B2B SaaS companies come to me with their problems. I do customer research, understand the deep causes behind the problems and I fix them.

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