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Help with Customer Success

Talk to Customer Success Experts

Get advice on how to create powerful customer success initiatives

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Many of our mentors have experience driving growth at these companies
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TALK TO CUSTOMER SUCCESS EXPERTS

Sue Duris

Customer Experience and SaaS Growth Strategist

Sue Duris

Customer Experience and SaaS Growth Strategist

I help startups develop customer success strategies. That includes putting things in place to scale, team development, and creating/optimizing the program to maximize onboarding, nurturing, renewal, and expansion efforts. The focus is to improve customer lifetime engagement. I also help companies develop their customer experience program, journey maps, voice of the customer, metrics management, customer advocacy programs, customer reference programs, and customer advisory boards.

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Nichole Elizabeth DeMeré

Early-Stage SaaS Consultant & Customer Success Evangelist

Nichole Elizabeth DeMeré

Early-Stage SaaS Consultant & Customer Success Evangelist

Think of churn as a symptom, not the disease, and it’s usually caused by customers who either don’t have Success Potential or aren’t reaching their Desired Outcomes. And if the churning customers do seem to have success potential, then you’re going to have to dig deep (ie. voice of customer data, surveys, interviews) to find out what these “ideal” customers aren’t getting from you that they need.

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Tanya Aulachynskaya

Growth Product Manager

Tanya Aulachynskaya

Growth Product Manager

Customer centric companies win the market :) I've been driving customer centric initiatives for the last year in PandaDoc and happy to share my experience - from setting up ground rules for your CS team to analyzing metrics & finding the bottlenecks in your CS processes.

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Jean Kaluza

Product Manager

Jean Kaluza

Product Manager

If you're having trouble with conversions or would be interested in any hidden opportunities you may be missing out on, I may be able to help. I can also run user testing to validate any of your existing experiences, not to mention help create new ones. I can also offer unique strategic UX insight. I'll help you utilize best UX and Product practices and methodologies.

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Adam Moncrief

Digital Strategist. Email Marketing & Marketing Automation Expert.

Adam Moncrief

Digital Strategist. Email Marketing & Marketing Automation Expert.

I ran Customer Success at Net-Results Marketing Automation, which had the highest rated Customer Support in the industry. Ask me about what to do (and not do to) to improve your Customer Success metrics and ability to scale your team and keep up with growth.

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Philipp Wolf

Founder & CEO, Bootstrapped SaaS, Customer Success, Product Management, Market Fit

Philipp Wolf

Founder & CEO, Bootstrapped SaaS, Customer Success, Product Management, Market Fit

I am the founder of Custify (www.custify.com), we offer Customer Success Software, so I'm very deep into any Customer Success best practices and things that can be done to reduce Churn via this channel. I can also help to setup a team and to help to differentiate Support from Customer Success.

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Christoph Engelhardt

Email Marketing Automation Consultant for SaaS businesses

Christoph Engelhardt

Email Marketing Automation Consultant for SaaS businesses

Bringing down your churn rate is crucial for growing your SaaS business. But there is one problem, you need to figure out what causes the churn for YOUR app. Is it the onboarding? Are you lacking sticky features? Is the pricing wrong? I'll help you find the cause for churn in your app and ways to mitigate it.

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Kosta Panagoulias

SaaS, Bootstrapper, Metrics, Operations, Remote Teams & Hustler

Kosta Panagoulias

SaaS, Bootstrapper, Metrics, Operations, Remote Teams & Hustler

The most important metric in the longevity of a SaaS business is churn. If anyone told you they have a secret formula for solving churn, they are lying to you. However, I have spent several years testing and fine-tuning several strategies that help keep churn low. Unfortunately, most SaaS companies don't take churn as seriously as they should!

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Oz Merchant

Sales/Customer Success Consultant and Mind Hacker

Oz Merchant

Sales/Customer Success Consultant and Mind Hacker

While the field of CS is relatively new and growing, I was fortunate to get an early start and help build multiple teams. Customer Success can comprise of account management, best practices, implementation, NPS management, renewals management, expansions management, and even customer support in some cases. CS is at the heart of every successful organization connecting many different departments together as the customer advocate internally to ensure their success.

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Lucas Mondora

SaaS & Tech Conversion Optimization Specialist

Lucas Mondora

SaaS & Tech Conversion Optimization Specialist

If you suspect that you're losing out on sales because some users just aren't seeing the value in your product, chances are I can help. I won't recommend a million strategies that you can 'test out'. Instead, I'll help you hone in on the exact issues causing users to churn, and provide insights, next steps, or recommendations to help you get more users adopting features, sticking around and seeing value in your product.

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Juliana de Souza Faria

B2B Sales Hacker

Each touchpoint matters throughout the customer journey. The old saying is true, “you don’t have a second chance to make a first impression”. The first 90 days of a customer relationship can determine the outcome whether good or bad. A big focus of the first 90 days is implementation, product training, and initial relationship cadence. However important those first days are, the journey to customer success is constant and never really ends.

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Erik Bullen

CEO & Founder | Startup Mentor, Board Advisor, and Angel Investor

Erik Bullen

CEO & Founder | Startup Mentor, Board Advisor, and Angel Investor

Customers come first. Customer success is a company value and mindset, an organizing principle, and a system of people, processes, and tools. All functions including marketing, sales, account management, customer success, and support need to be tightly interlinked. I led a large customer success organization at Brightcove, set up new teams directly, and advised many startups on the topic. I can give you guidance on strategy, onboarding, retention, organization, processes, and KPIs.

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Tony Freed

Customer Activation Specialist

Tony Freed

Customer Activation Specialist

I can help create the right funnels (in-app and emails) that are segmented and personalized based on user activity. I also have experience with chatbots, ticketing systems, and knowledge bases. Key to success here is providing context-sensitive help.

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Foti Panagio

Founder at Growthmentor.io

$30.00/h

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Foti Panagio

Founder at Growthmentor.io

I'm a passionate full stack marketer with over a decade experience managing and coordinating distributed growth teams with a unique overlap into the world of InfraOps.

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Startups Web Hosting B2B

Get advice on customer success initiatives

Need some inspiration? Here are just a few ways a growth mentor can help
  • If you want to learn more about specific tactics you can use with customers to gain their love
  • If you are an established business but have no idea where to start with customer success (but know you should)
  • If you are curious to learn how other startups structure their customer success teams and scale their processes
  • If you want tips on how to use your existing customer success team to help with sales too
  • If you are thinking of using a customer success SaaS software to track NPS but aren't sure how to proceed
  • If you want someone to go over your customer service templates, email replies, and give feedback on ways to improve
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