Terms of Service

Welcome dear members, users, mentees, mentors and clients and thanks for being here, if you are reading this section of our content it means you are already a loyal Growthmentor subscriber or rather interested in us, so thanks for being here. We intend to provide great mentoring services and to help grow startup and established businesses into their full potential with our services and our great mentors.

Where you see throughout our website a reference to ‘us’ or ‘we’ and ‘our’ we refer to Growth Tonic LLC who operates and offers this website including its services to members, users, mentee, mentors and clients based on your acceptance, without limitation of these Terms of Services (ToS) as outlined here.

We will try not to be too lengthy, but you do need to ensure you have read our ToS and agree to be bound by them once you access or use our website. If you do not agree, then please do not use our website and services.  Our services are intended solely for persons who are 18 or older. Any access to or use of our website or services by anyone under 18 is expressly prohibited.

Once you access the content of our website, it is understood that you have accepted the ToS as outlined here and that you are over the age of 18 to form legally binding contracts.

Our Provision of Service

Our website is a platform where mentees are able to connect directly with expert growth marketers for advice and mentoring. Users are able to browse our website but if you wish to use our services you must register with us.

We do not endorse any of our members, users, mentees, mentors and clients although we require that accurate information is provided from all third parties we cooperate with and or use our services. We are not a party to any agreements entered into by mentors and mentees and we do not have control over their conduct nor responsibility for information or advice exchanged between mentors and members. You understand that we will not be liable for any loss or damage caused by your reliance on information provided from our website or services.  

We reserve the right to refuse or restrict services to anyone or to any jurisdiction for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our services, use or access to our services without express written permission by us.

We reserve the right at any time to modify or discontinue any part or content of our services without notice at any time.

You are not permitted to transmit any viruses or other malware to or via our website.

You may not use our services for any illegal or unauthorized purpose nor violation of any international or jurisdictional laws.

A breach or violation of any of the ToS will result in an immediate termination of your services.

Any new features or tools which may be added to our website are also subject to these ToS.

You can refer to the most up to date ToS at this page. We reserve the right to update, amend or replace any part of the ToS. It is your responsibility to check our website for changes. Your continued use of our website is considered as acceptance of the current or amended ToS.

Our Accuracy of Information

We are very meticulous in ensuring that we provide an accurate portrayal of the knowledge and skills of our mentors and advice or information on our website.

We hope and anticipate that any services you buy are to your expectations.

In the unlikely event you feel that a service was not delivered in accordance with your expectations, or, in case you notice any omissions or inaccuracies on our website relating to our services descriptions, availability or promotions, please contact us at Growthmentor in order for us to resolve the issue at [email protected]

We do not undertake to update or amend any details included in our website, unless stipulated by law and are not responsible for inaccurate, incomplete or out of date material. Our website may include or refer to historical information, such information is for reference only and whilst we endeavor to ensure the majority of our content is current, complete and accurate we have no obligation to update information on our website.

The material on our website is provided for consideration and as general information. We recommend that a number of sources of information are considered and referred to prior to any decision making. Any reliance on the material on our website is at your own risk.

User Conduct

We welcome and encourage you to provide feedback, comments and suggestions for improvements to our website and services at [email protected]

If you post comments on our website, you agree that these do not violate any rights of third-parties, including copyright, trademark, privacy or proprietary rights. Your comments will not contain unlawful, abusive or inappropriate material. You may not mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

You are not allowed to use our website for any unlawful purpose or to solicit others to take part in any unlawful activities derived from international or jurisdictional regulations. Harassment, intimidation or insults are not permitted on our website. You may not transmit or upload any virus or other malware that could in any way affect the operation of our services or to spam, phish, scrape or crawl.

We reserve the right to terminate or restrict our services or any related website for violating any provision in the ToS.

We endeavor, but have no obligation to, monitor, edit or remove inappropriate content.

Our use of Personal Information and its transfer

You understand that details provided by yourself may be transferred via international networks and may be subject to format adaptions in order to enable such transfers.

Payment information will only be transferred in encrypted formats.

Your submission of personal information through our website is subject to our Privacy Policy, for reference, follow the link here.

Our links with Third Parties

Where we cooperate or actively promote a third party, we will stipulate this clearly on our website.

Certain content and services available via our website may include material from third-parties. We are not responsible for monitoring or evaluating the content of such third party websites and do not undertake any responsibility for any third-party materials, websites or links to not affiliated third parties.

We may offer you access to third-party tools, any use by you of such tools is entirely at your own risk and we shall have no liability whatsoever arising from or relating to your use of them.

We are not liable for any harm or damages related to the use of services, resources, content, or any other transactions. Any complaints related to third party services must be directed to the relevant third party. If you deem that the third party has not responded to you in a timely or fair manner, then please contact us at [email protected]

Our Pricing

GrowthMentor is a subscription based community that offers a suite of value added services to it’s members such as access to mentors with rates listed as free, access to the help request feature, and access to a private Slack community.

Subscriptions are to be associated to a single person and cannot be shared with others. Sharing GrowthMentor services with a non-registered person will result in a suspension of services.

The pricing of our services may change, at any time without prior notice and at our discretion. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of our services.

Fees for Mentors

The amount due and payable to a mentor is agreed between the mentor and us at the start of our cooperation and prior to a mentor being listed on our website. These fees will be listed on the website in US Dollars, and quoted as in the session length listed (15 min, 30 min or 60 min).

We will collect a percentage of the mentor fee directly from the payment received from the mentee and remit the remaining monies to the mentor via Stripe in US Dollars. Our current fee for mentors is 15%. Service Fees are non-refundable.

In case of any changes to our fees or methods of payment, we will notify you in writing prior to effecting any changes.

Fees for Mentees

You undertake to pay the fees charged to you for completed sessions.

Once a session is booked, we or our authorized third party payment processor will collect the fees payable via your credit card. In order to process your payment, you will be asked for billing information including name, billing address and your credit card details. We will ensure that in case payments are processed by a third party these are via a secure payment method. Please note that where transactions are undertaken by a third party processor the terms and conditions and privacy policy which apply to the processors services will be applicable to your transaction. Please review the third parties’ terms and conditions and privacy policy before using the services. You must also check if your credit card provider charges fees related to the payment of these services. We disclaim liability for credit card processing transactions charged to you by your provider.

You agree to provide current, complete and accurate billing information, including your email address, credit card number and expiration date, so that we can complete your transactions and contact you as needed.

At the booking of a session you authorize us to charge your credit card to collect the fees listed in relation to your selected Mentor on our website.

If you do not attend a paid call and the mentor was present, this session will count as completed

Non-Circumvention

All mentorship sessions are to be scheduled within the GrowthMentor platform. It is a breacn of the terms of service for mentors or mentees to suggest making or receiving a payment outside of the GrowthMentor platform for services rendered and connections established via the GrowthMentor platform.

Subscription Details

Your subscription will automatically renew unless you cancel your plan at least 24 hours before the end of the current subscription period.

Your account will be charged for the renewal within 24 hours prior to the end of the current subscription period. Automatic renewals will cost the same price you were originally charged for the subscription (unless there was a 1 time promotion).

Refunds

Refunds are possible within 14 days of the start of membership when no call has been scheduled in the system.

Refund possibilities are forfeited when a call with a mentor is requested and accepted within the platform or the direct messaging function has been used to connect outside of the platform.

To request a refund email [email protected]

Severability

In the event that any provision of these ToS is deemed to be unlawful or unenforceable, the provision shall remain applicable as permitted by law. Any provision deemed void will be removed from the ToS without affecting the validity of the remaining provisions of the ToS.

Termination

Termination of the ToS is either where you cease to utilize our services or where you notify us that you no longer intend to use our services.

We also reserve the right to amend or update these ToS. We may terminate the provision of our services without notice where we suspect that any provision in the ToS has not been complied with. Any monies owing by you at the time of termination must be paid in full.

Membership Termination

To cancel your membership, you need to log into the billing area in settings and select ‘cancel subscription’.

Attendance Policy

Administration has the right to revoke membership when attendance issues arise. Members must respect the time of the mentors and schedule responsibly.

Defamatory Reviews

We reserve the right to remove reviews that do not meet minimum quality standards, including, but not limited to, those that have been copied from other sources, include defamatory comments, or indicate a punitive nature and intent.

Limitation of Liability

We do not guarantee that our services will be uninterrupted, timely, secure or error-free. You accept that occasionally our services may be removed without prior notice.

In no case shall we, our officers, directors, service providers, contractors, employees and agents be held liable for any injuries, losses, claims, or any direct, indirect, incidental or consequential damages of any kind, including, without limitation lost profits or revenue, loss of data, loss of goodwill, replacement costs, service interruption, system failure or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the services procured from us including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of our services or content.

We do not warrant that the results that may be obtained from the use of our services will be accurate or reliable and will not be held liable for communications or interactions with other third persons or parties with who you may communicate or interact with as a result of your use of our website.

Our liability shall be limited to the maximum extent permitted by law. In no event will our aggregate liability arising out of or in connection with these ToS exceed the amount you have paid or owe for sessions arranged via our website in the 12 month period prior to the event giving rise to the liability or 200US Dollars.

Indemnification

You agree to indemnify, defend and hold us and our affiliates, and their officers, directors, service providers, contractors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (1) your access to or use of our website, it’s content and services; (2) your violation of these ToS; (3) Any comments or information posted by you; (4) your interaction with any third parties or individuals arising from use of our services; (5) reliance on any material obtained from or via our services.

Entire Agreement

The failure of us to exercise or enforce any right or provision of these ToS shall not constitute a waiver of such right or provision.

These ToS and any other operating rules on our website constitutes the entire agreement and an understanding between you and us and govern your use of our services which supersedes any prior written or oral agreements between you and us (including earlier versions of the ToS).  

Any ambiguities in the interpretation of these ToS shall not be construed against the drafting party.

Governing Law

These ToS are governed by and construed in accordance with the laws of the United States of America.

Contact Information

Questions about the ToS should be sent to [email protected]