Terms of Service

GrowthMentor is operated by Growth Tonic Ltd, a company registered in the Republic of Cyprus, with its registered office at Thiseos 7, Office 101, 2042 Strovolos, Cyprus, VAT number CY10440770M. In these Terms of Service ("Terms"), "we", "us", and "our" refer to Growth Tonic Ltd, which operates and offers this website and its services to members, users, mentees, mentors, and clients. You can contact us at [email protected].

Please read these Terms carefully. You accept them by ticking the acceptance box when you register, by clicking "Order with obligation to pay" (or the equivalent) at checkout, or by otherwise accessing or using our website and services. If you do not agree, please do not use our website or services.

Our services are intended solely for persons who are 18 or older. Any access to or use of our website or services by anyone under 18 is expressly prohibited.

By accepting these Terms you confirm that you are over the age of 18 and able to form a legally binding contract.

Our Provision of Service

Our website is a platform where mentees connect directly with growth marketers and other experts for advice and mentoring. You can browse our website, but to use our services you must register with us.

We do not endorse any of our members, users, mentees, mentors, or clients. We are not a party to any agreement entered into between mentors and mentees, we do not control their conduct, and we are not responsible for the information or advice exchanged between them. Mentor content, and any advice or information available through our services, is provided for general guidance only and is not professional, legal, financial, or investment advice. Any reliance on it is at your own risk.

We reserve the right to refuse or restrict services to anyone or in any jurisdiction, where we have a lawful and reasonable basis to do so.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our services, or your use of or access to our services, without our express written permission.

You may not transmit any viruses or other malware to or via our website, and you may not use our services for any illegal or unauthorized purpose or in violation of any applicable laws.

Any new features or tools added to our website are also subject to these Terms.

Accuracy of Information

Mentor profiles, including credentials and experience, are self-reported by mentors. We do not independently verify them and do not guarantee any mentor's qualifications, advice, or results.

We hope that any services you buy meet your expectations. If you feel that a service was not delivered in line with your expectations, or you notice any omissions or inaccuracies on our website relating to our service descriptions, availability, or promotions, please contact us at [email protected] so we can resolve the issue.

We do not undertake to update or amend material on our website unless required by law, and we are not responsible for inaccurate, incomplete, or out-of-date material. Our website may include or refer to historical information, which is for reference only.

The material on our website is provided as general information. We recommend that you consider a number of sources before making any decision. Any reliance on the material on our website is at your own risk.

User Conduct

We welcome feedback, comments, and suggestions for improvements at [email protected]. All users must also comply with our Code of Conduct.

You may not use our website for any unlawful purpose or to solicit others to take part in unlawful activities. Harassment, intimidation, and insults are not permitted. You may not transmit or upload any virus or other malware that could affect the operation of our services, or spam, phish, scrape, or crawl the platform.

We endeavor, but have no obligation, to monitor, edit, or remove inappropriate content. We reserve the right to terminate or restrict our services for a breach of these Terms.

Your Content

You may submit content to the platform, such as reviews, comments, help requests, and community messages ("User Content"). You keep ownership of your User Content. You grant us a worldwide, non-exclusive, royalty-free, transferable, and sublicensable licence to host, store, reproduce, display, adapt, publish, and distribute your User Content for the purposes of operating, promoting, and improving our website and services. This licence ends when you delete your User Content, except where it has already been shared with others who have not deleted it, or where we must retain it to comply with the law.

You confirm that you own or have the necessary rights to your User Content, that it does not violate the rights of any third party (including copyright, trademark, privacy, or proprietary rights), and that it is not unlawful, abusive, or misleading. You are solely responsible for your User Content and its accuracy. We take no responsibility and assume no liability for User Content posted by you or any third party.

Reporting Illegal or Infringing Content

If you believe that content on our platform is illegal or infringes your rights (including copyright, trademark, or privacy rights), you can notify us at [email protected] with enough detail to identify the content and explain why you are reporting it. We will review valid reports and may remove, disable access to, or restrict content that breaches these Terms or the law.

Where we remove or restrict your content or your account, we will give you a statement of reasons and, where applicable, information about how to contest the decision. You can contact us at [email protected] about any content-moderation decision.

Use of Personal Information and Privacy

Our collection and use of your personal data is described in our Privacy Policy, which forms part of these Terms. Where your personal data is transferred outside the EU/EEA, we use appropriate safeguards as set out in that policy. Payment information is only transferred in encrypted formats.

Links with Third Parties

Where we cooperate with or actively promote a third party, we will state this clearly on our website.

Some content and services available through our website may include material from third parties. We are not responsible for monitoring or evaluating third-party websites or content, and we do not assume responsibility for any third-party materials, websites, or links. Any use by you of third-party tools is at your own risk.

To the extent permitted by law, we are not liable for any harm or damages related to third-party services, resources, content, or transactions. Any complaints about a third-party service must be directed to that third party. If you feel the third party has not responded fairly or in a timely way, please contact us at [email protected].

Session Recording and AI Features

GrowthMentor provides session recording and artificial intelligence features ("Recording Features") through our video conferencing platform ("GrowthMentor Video Room"). These Recording Features are optional and available exclusively through the GrowthMentor Video Room. Your use of Recording Features is subject to this section in addition to the rest of these Terms.

Recording Availability and Consent

Recording Features are available only when enabled in your communication settings and when sessions are conducted through the GrowthMentor Video Room. By enabling Recording Features, you agree to the recording of your sessions and their subsequent processing by our artificial intelligence systems. You acknowledge that you will obtain consent from all session participants before initiating any recording, and you are responsible for notifying all participants that recording is enabled before a recorded session begins.

You can opt out of Recording Features at any time in your communication settings. When Recording Features are disabled, your sessions are not recorded and are not processed by our AI systems.

AI Processing and Your Data

We use artificial intelligence to process recordings solely to provide features to you, such as session takeaways and summaries. We do not use your recordings, transcripts, or their content to train our own or any third party's AI models. Our processing of personal data in connection with Recording Features, including the lawful basis and your rights, is described in our Privacy Policy.

Recording Usage and Restrictions

You agree to use Recording Features solely for professional development purposes within the GrowthMentor platform. You may not share or distribute recordings without the explicit consent of all session participants, and any commercial use of recordings outside the GrowthMentor platform is prohibited. You may not attempt to circumvent recording controls or create derivative works from recordings without our express written authorization.

We may limit or restrict Recording Features based on user status, plan type, or technical requirements, or where we have a reasonable basis to do so.

User Responsibilities

You are responsible for maintaining the confidentiality of all recorded content and for using recordings in a way that respects participant privacy and complies with applicable laws. You must delete recordings when requested by a participant and report any unauthorized access or sharing to GrowthMentor support. The contents of recorded sessions are confidential, and this obligation of confidentiality survives the termination of your use of our services.

Membership and What's Included

GrowthMentor is a subscription-based community offering a suite of value-added services, which may include access to mentors (with rates listed as free), the help-request feature, and a private Slack community.

A subscription is associated with a single person and may not be shared. Sharing your GrowthMentor account or services with an unregistered person may result in suspension of your services.

Fees for Mentees

You agree to pay the fees charged for any paid sessions you complete. Prices are shown in US Dollars and are exclusive of any applicable taxes. Where VAT or other taxes apply, these will be added at checkout and accounted for in your country of residence as required by law.

Once a paid session is booked, we or our authorized third-party payment processor will collect the fees via your payment method. To process your payment we will ask for billing information, including your name, billing address, and payment details. Where payment is processed by a third party, that processor's terms and privacy policy apply to your transaction, and you should review them before use. You should also check whether your card provider charges any fees; we are not responsible for fees charged to you by your provider.

You agree to provide current, complete, and accurate billing information so that we can complete your transactions and contact you as needed. By booking a paid session, you authorize us to charge your payment method for the fees listed for your selected mentor.

If you do not attend a paid call and the mentor was present, the session will count as completed. As mentors plan their time for these calls, cancellations within 6 hours of the scheduled start time are also treated as completed calls.

Subscription, Auto-Renewal and Price Changes

We disclose the price, billing frequency, and renewal terms before you complete your purchase.

Your subscription renews automatically at the end of each billing period unless you cancel at least 24 hours before the period ends. We will charge your payment method within 24 hours before the start of each renewal period. Where required, we will remind you before a renewal takes place.

The price you pay is fixed for your current billing period. We may change subscription prices for future renewal periods; we will give you at least 30 days' notice before any price change takes effect, and you may cancel before the new price applies. We will never change the price of a period you have already paid for. A one-time promotional price applies only to the period it was offered for, after which the standard price applies on renewal.

To cancel, log in to the billing area in your settings and select "Cancel subscription".

Right of Withdrawal (EU/EEA Consumers)

If you are a consumer resident in the EU/EEA, you have the right to withdraw from your subscription within 14 days of entering into it, without giving any reason. To exercise this right, tell us of your decision by a clear statement sent to [email protected] (you may use the model withdrawal form, available on request) before the 14-day period expires.

By subscribing, you expressly request that we begin providing the service immediately. You acknowledge that you lose your right of withdrawal once the service has been fully performed, and that if you withdraw after the service has begun you may be required to pay a proportionate amount for the service provided up to that point.

Refunds

In addition to the statutory withdrawal right above, new memberships come with a 14-day money-back guarantee: if your first call is not worth it, you may request a full refund within 14 days of the start of your membership.

The guarantee covers your first call. Refund eligibility ends once a second call with a mentor is requested and accepted within the platform, or where the direct-messaging function has been used to solicit advice from mentors or to connect outside the platform.

To request a refund, email [email protected].

Refund exclusion for Acceptable Use Policy violations. If your account is suspended or terminated for a violation of our Acceptable Use Policy (AUP), you will not be entitled to any refund — whether full or prorated — for any fees paid. This applies to all subscription plans and any other payments made to GrowthMentor. This does not affect any mandatory refund rights you have as a consumer under applicable law.

Violations that trigger this policy include, but are not limited to:

• Scamming or fraud: Misrepresenting your identity, credentials, expertise, or intentions to deceive other users.
• Solicitation and self-promotion: Mentors using sessions to pitch, sell, or promote their own products, services, or business opportunities rather than providing genuine mentorship.
• Harassment or abusive conduct: Any behavior that threatens, intimidates, or creates a hostile environment for other users.
• Account circumvention: Creating multiple accounts to evade a suspension, ban, or other enforcement action.
• Account sharing: Sharing login credentials or allowing unauthorized individuals to access the platform through your account.
• Solicitation of illegal services: Using the platform to facilitate, coordinate, or promote any unlawful activity.
• Any other conduct that undermines the integrity, safety, or trustworthiness of the GrowthMentor community.

We reserve the right to investigate suspected violations and to take enforcement action, including account termination, where we have a reasonable basis to do so.

Fair Usage Policy

At our discretion, we may operate a fair usage policy to ensure all mentees have access to our mentors and to prevent any single user from monopolizing their time. A cap of 20 sessions per month may be activated after a mentee has requested more than 100 sessions within a 6-month period. If a mentee has a valid reason for needing more sessions, they may appeal the cap, and we will review each appeal on a case-by-case basis.

Confidentiality

Information shared by a mentee during a session — including personal data, business strategies, marketing plans, or other sensitive information — must be kept strictly confidential.

Mentors are not permitted to share, disclose, or discuss any data or information provided by mentees with third parties, including other mentors, colleagues, friends, family members, or any external entities, unless they have the mentee's explicit permission.

Non-Circumvention

All mentorship sessions are to be scheduled within the GrowthMentor platform. It is a breach of these Terms for mentors or mentees to suggest making or receiving payment outside the GrowthMentor platform for services rendered and connections established via the platform.

For Mentors

Independent Contractor Status

Mentors provide their services as independent contractors. Nothing in these Terms creates an employment, agency, partnership, or joint-venture relationship between GrowthMentor and any mentor. Mentors are responsible for their own taxes and any registrations required in their jurisdiction. Mentors must also comply with our Mentor Code of Conduct.

Mentor Fees and Payouts

The amount payable to a mentor is agreed between the mentor and us before the mentor is listed on our website. These fees are listed on the website in US Dollars and quoted for the session length offered (15, 30, or 60 minutes). Where a mentee pays for a session, we collect the payment, retain our commission, and remit the remaining amount to the mentor via Stripe in US Dollars. Our current commission is 15%. Service fees are non-refundable. We will give mentors written notice before any change to fees or payment methods.

How Mentors Are Ranked and Surfaced

We present and rank mentors across the platform — including in search results, on category pages, and in featured placements — based mainly on: relevance to a mentee's stated needs and search terms; the mentor's expertise and topic tags; availability and responsiveness; review volume and ratings; and profile completeness. We may give greater prominence to mentors who meet quality or engagement criteria. We do not accept payment from mentors in exchange for higher ranking.

Restricting, Suspending, or Terminating a Mentor Account

Where we decide to restrict, suspend, or terminate a mentor's account, we will provide a statement of reasons. Except where we are under a legal obligation, the mentor has repeatedly breached these Terms, or there is an immediate risk to users, the platform, or third parties, we will give the mentor at least 30 days' notice before terminating their account.

Mentor Complaints and Mediation

Mentors may raise complaints about our compliance with these Terms by contacting [email protected]. We operate an internal complaint-handling system and will consider complaints in good faith and respond within a reasonable time, free of charge. If a complaint cannot be resolved internally, mentors may seek to resolve the dispute through mediation with [MEDIATION BODY], without affecting either party's right to bring legal proceedings.

Termination

You may end these Terms at any time by ceasing to use our services or by notifying us that you no longer intend to use them. We may suspend or terminate the provision of our services, with a statement of reasons, where you have breached these Terms or where we are required to do so by law. Any amounts you owe at the time of termination must be paid in full.

Membership Termination

To cancel your membership, log in to the billing area in your settings and select "Cancel subscription".

Attendance Policy

We may revoke membership where persistent attendance issues arise. Members must respect mentors' time and schedule responsibly.

Enforcement

We reserve the right, but do not assume the obligation, to investigate any violation of these Terms. We may remove, disable access to, or modify any content that violates these Terms, and will provide a statement of reasons where we take action against your content or account.

Defamatory Reviews

We reserve the right to remove reviews that do not meet minimum quality standards, including those copied from other sources, those containing defamatory comments, or those that are punitive in nature and intent.

Your Statutory Consumer Rights

If you are a consumer, you have statutory rights under the law of your country of residence that cannot be waived by contract. Nothing in these Terms limits or excludes those rights, and where any provision of these Terms conflicts with mandatory consumer-protection law that applies to you, that law prevails.

If you have a problem with our service, please contact us first at [email protected] so we can try to resolve it. If we cannot resolve it, consumers in the EU/EEA may be entitled to use an alternative dispute resolution (ADR) body available in their country of residence.

Limitation of Liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) gross negligence or willful misconduct; and (d) any liability that cannot be excluded or limited under applicable law, including your statutory consumer rights.

Subject to the paragraph above, we do not guarantee that our services will be uninterrupted, timely, secure, or error-free, and you accept that our services may occasionally be unavailable. We provide our website and services on an "as is" and "as available" basis and, to the maximum extent permitted by law, we disclaim all warranties not expressly stated in these Terms, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We are not a party to any agreement between a mentor and a mentee and are not responsible for the conduct, advice, or information exchanged between them. We do not warrant that results obtained from using our services will be accurate or reliable, and we are not liable for your interactions with any third party arising from your use of our website.

Subject to the first paragraph of this section, our total aggregate liability arising out of or in connection with these Terms or your use of our services shall not exceed the greater of (i) the total subscription fees you paid to us in the 12 months before the event giving rise to the liability, or (ii) US$100.

Indemnification

You agree to indemnify, defend, and hold us and our affiliates, and their officers, directors, service providers, contractors, employees, and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal and accounting fees, arising out of or connected with (1) your access to or use of our website, its content, and services; (2) your violation of these Terms; (3) any content or information posted by you; (4) your interaction with any third party arising from your use of our services; or (5) your reliance on any material obtained from or via our services. This does not apply to the extent a claim arises from our own breach, negligence, or willful misconduct.

Changes to these Terms

We may amend these Terms where we have a valid reason to do so — for example, changes in the law, the introduction of new features, security, or other legitimate business reasons. Where a change materially affects your rights, we will give you at least 30 days' notice by email or through the platform before it takes effect. If you do not accept a material change, you may cancel your subscription before the change takes effect, and we will refund any prepaid amount for the unused part of your subscription period. Minor changes, such as corrections and clarifications, take effect when posted. The date at the top of these Terms shows when they were last updated, and the current version is always available on this page.

Assignment

We may assign, transfer, or novate our rights and obligations under these Terms, including in connection with a merger, acquisition, reorganization, or sale of assets. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

Survival

Provisions that by their nature should survive termination will do so, including those relating to fees owed, limitation of liability, indemnification, intellectual property, confidentiality, your content licence, and governing law.

Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be applied as far as permitted by law, and any part that is void will be removed without affecting the validity of the remaining provisions.

Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms is not a waiver of that right or provision.

These Terms, together with our Privacy Policy and any other operating rules on our website, constitute the entire agreement between you and us and govern your use of our services, superseding any prior written or oral agreements (including earlier versions of these Terms).

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Cyprus, and the courts of Cyprus have jurisdiction over any dispute. However, if you are a consumer resident in the EU/EEA: (a) you also keep the protection of any mandatory provisions of the law of your country of residence; and (b) you may bring proceedings in, and may only be sued in, the courts of your country of residence, in accordance with Regulation (EC) No 593/2008 (Rome I) and Regulation (EU) No 1215/2012 (Brussels I Recast).

Contact Information

Questions about these Terms should be sent to [email protected].