On-demand advice from Hotjar experts

Helen Peatfield

Conversion Copywriter
Please, please let me analyse your heatmaps and user recordings. I know how many people set it up and don't know what do do next. This is one of the most powerful tools for any conversion optimisation challenge. But it doesn't help one jot if you don't know how to interpret the data. Don't worry, you are in the majority if this is you. And I'd love to help you get the most out of HotJar so you start optimising for growth.

Sergi Garcia

Chief Marketing Officer at
Hotjar is an amazing tool for conversion rate optimization (CRO), web user experience (UX), and market research. Let's jump on a call if you want to review the hypothesis you are trying to validate or to analyze specific heatmaps / session recordings.

Vincent Guittet

Ex-growth @Expedia & investor in early stage startups
Hotjar is one of our best practice to install with new sites. It's necessary to understand users behaviors, what matters to them, and coupled with User Research can be a very effective tool to create new hypothesis and tests. I've improved conversion rates by over 15% on landing pages using this approach. While Hotjar is heavy on your website speed, after working with many clients and multiple sites, I've worked out a setup and process to reduce speed impact.

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Gino Arendsz

Growth PO at
A simple tool but essential into gather slightly more qualitative data. Used this tool on all my 40+ freelance assignments as a freelancer and also at every dayjob in the past four years.

“John was very transparent and gave me good insights into the effective conversion optimisation process. I left the session with a list of tools to improve my CRO. Very friendly and competent!”

reviewed by
Bartosz Pielaszek
Sr. Marketing Manager at
Mentor John Ostrowski

“Matt was a great help, we went straight to troubleshooting, checked a few things and he directed and gave me a few tips where the issues may be. Thanks for the help, definitely recommend a call with him, great guy to chat with :).”

reviewed by
Veronika Cervenakova
Growth Marketer at
Mentor Matthew Hammon

Connect with a mentor

  • Ask all of your questions
  • Get 1:1 personalized advice
  • Build your confidence

How GrowthMentor works?

Step 1. Browse mentors

Browse through our list of +200 mentors using the filters. Make sure to read their profiles and reviews in depth, and make your choice.

Step 2. Send session request

Found the perfect mentor for you? Awesome, time to request a call. Tell them a bit about your situation, choose a time, and get it set on your calendar.

Step 3. Get on 1:1 call

Time for the call, yay! Make sure you show up on time and prepared to make the most out of it. Pro tip: Ask your mentor if it’s ok to record the screen so you can take notes later.

Why talk to a Hotjar expert?

Hotjar is a tool that allows you to see how visitors are really using your website, collect user feedback, and (hopefully) turn more visitors into customers.

How a growth mentor can help you with Hotjar:

  • You want help on how to correctly interpret and garner actionable insights from your heatmaps
  • You’ve got a ton of screen recordings but are having a hard time identifying specific issues in your funnel and how to fix them
  • You know you’re biased and want a 3rd party to review your heatmaps
  • You feel like you’re underutilizing the survey tool but don’t want to just “jump” in for the sake of it
  • You’re curious how other startups are using Hotjar for inspiration

Whether it’s your first time setting up Hotjar or you’re an experienced data analyst that’s been using it for years, it can’t hurt to speak to other Hotjar experts to get their take on how to maximize the impact of this super powerful tool.

Related Use Cases

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Frequently asked questions

Have a question you don't see here? Ask us on live chat!

We have a very detailed filter system for you to sort the mentors. Filters like areas of expertise, tools, language, price and industry.

Members can also post a help request and have mentors apply to help if they feel they are a good fit.

Then the third option is to just ask us! Give it a try right now and ask us on live chat 🙂

Three choices:

  • Skype
  • Zoom
  • Google Hangouts

Mentors and mentees are able to set their communication tools in their profile settings.

It is a good idea to connect with the other person once the session is accepted and the details are given. This ensures that the correct details were given and when it is time to start, you can start on time.

Here are some tips on how to get the maximum bang for your time on growth mentor calls.

  • Come into this with realistic expectations. They’re mentors, not magicians.
  • Ask your mentor if they’d be cool with you recording your screen with Loom
  • Give contextual information to help paint the picture of your current situation.
  • Growth mentors will be asking you lots of questions, answer them as honest as possible.
  • Don’t be afraid to push the boundaries of question asking. Be inquisitive. Stories are gold.
  • Don’t feel pressure, just relax. There’s no right/wrong way to do this. Avoid binary thinking.
  • Try to form mental patterns, especially if you speak with multiple mentors. Pay attention to metadata.
  • Embrace alternative views. Ask the mentors to play devil’s advocate and challenge your assumptions.
  • Be friendly and authentic. If you’re likable, the mentors will be your biggest supporters (even after the call is over).

Yup! Many of the mentors offer monthly coaching packages for members who want to really dive deep into a specific area.

Each mentor creates their own package so what they offer and the price vary from mentor to mentor. You can find their coaching info at the top of their profile.

If you think you need help, you do

Talk with like-minded experts. Get fresh growth ideas. See the blind spots in your decision-making. And grow like crazy.
What’s included with Membership?
  • Direct access to schedule 1:1 calls
  • Ability to post help requests
  • Opt in for 1:1 monthly coaching packages
  • Weekly check-ins with our Accountability Coach
  • Unlimited calls with mentors listed as FREE
  • Membership to private Slack Community
  • Ongoing support from admin with mentor suggestions