On-demand advice from Hotjar experts

Talk to mentors from these amazing companies

Kuba Rdzak

Growth @ Juo.io 🧑🏽‍🚀🚀 • Growth Marketer, Media Buyer & certified Team Manager • Top 1% CXL • Ex-Ladder.io
Although I don't like such tools for privacy reasons, I must say Hotjar is a must-have for marketers, product owners and CRO specialists. I've been using it for the last few years and it's one of the first recommendation for clients, even the trial version. Heatmaps and recordings are sooo useful and it just takes 3 minutes to set those all up.

John Ostrowski

Principal Growth Experiments at iTech Media
Both Hotjar and SessionCam are my go-to qualitative tools for understanding the first level of WHY something is happening after we see WHAT is happening (from data tools). Heatmaps and recordings with auto taggings are my bread and butter to QA experiments in production, analyse behavior in particular funnel segments and all that jazz.

Marc von Brockdorff

Co-founder of Hotjar, SaaS Startup Entrepreneur and Advisor, Engineering Leader
Hotjar is the company I founded. It was built out of the sheer frustration of having to use multiple expensive tools in order to understand the behavior of website visitors.
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Koen Van Lysebetten

Head of Growth - I turn eCommerce brands into sustainable growth machines 🚀 by finding desired areas of growth.
Next to Google analytics, you should use Hotjar as your window to understand the customer journey really deeply. You should bring with Hotjar the quantitative data from tools like GA to life and paint a clear picture of what users were experiencing.

Melissa Carmichael

Product Design & User Research | Former Growth & Monetization at SurveyMonkey
I have used Hotjar in the past for screenrecordings, click maps, and heatmaps. I'm currently looking install again at current company, so will soon be more up to date to the software capabilities (and will also be vetting out FullStory to compare).

Clemence Lepers

Data-driven marketer w/ 10+ years of international experience
Hotjar is great for uncovering how users behave on your site: how do they scroll, where do they click? Also super useful for implementing visitor surveys and getting qualitative, actionable feedback regarding 1) specific pain points they're having and 2) things you should improve on your pages.

How does it works?

Step 1. Browse mentors

Browse through our list of mentors using the filters. Make sure to read their profiles and reviews in depth, and make your choice.

Step 2. Send session request

Found the perfect mentor for you? Awesome, time to request a call. Tell them a bit about your situation, choose a time, and get it set on your calendar.

Step 3. Get on 1:1 call

Time for the call, yay! Make sure you show up on time and prepared to make the most out of it. Pro tip: Ask your mentor if it’s ok to record the screen so you can take notes later.

Why talk to a Hotjar expert?

Hotjar is a tool that allows you to see how visitors are really using your website, collect user feedback, and (hopefully) turn more visitors into customers.

How a growth mentor can help you with Hotjar:

  • You want help on how to correctly interpret and garner actionable insights from your heatmaps
  • You’ve got a ton of screen recordings but are having a hard time identifying specific issues in your funnel and how to fix them
  • You know you’re biased and want a 3rd party to review your heatmaps
  • You feel like you’re underutilizing the survey tool but don’t want to just “jump” in for the sake of it
  • You’re curious how other startups are using Hotjar for inspiration

Whether it’s your first time setting up Hotjar or you’re an experienced data analyst that’s been using it for years, it can’t hurt to speak to other Hotjar experts to get their take on how to maximize the impact of this super powerful tool.

Related Use Cases

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Frequently asked questions

Have a question you don't see here? Ask us on live chat!

We have a very detailed filter system for you to sort the mentors. Filters like areas of expertise, tools, language, price and industry.

Members can also post a help request and have mentors apply to help if they feel they are a good fit.

Then the third option is to just ask us! Give it a try right now and ask us on live chat 🙂

Three choices:

  • Skype
  • Zoom
  • Google Hangouts

Mentors and mentees are able to set their communication tools in their profile settings.

It is a good idea to connect with the other person once the session is accepted and the details are given. This ensures that the correct details were given and when it is time to start, you can start on time.

Here are some tips on how to get the maximum bang for your time on growth mentor calls.

  • Come into this with realistic expectations. They’re mentors, not magicians.
  • Ask your mentor if they’d be cool with you recording your screen with Loom
  • Give contextual information to help paint the picture of your current situation.
  • Growth mentors will be asking you lots of questions, answer them as honest as possible.
  • Don’t be afraid to push the boundaries of question asking. Be inquisitive. Stories are gold.
  • Don’t feel pressure, just relax. There’s no right/wrong way to do this. Avoid binary thinking.
  • Try to form mental patterns, especially if you speak with multiple mentors. Pay attention to metadata.
  • Embrace alternative views. Ask the mentors to play devil’s advocate and challenge your assumptions.
  • Be friendly and authentic. If you’re likable, the mentors will be your biggest supporters (even after the call is over).

Yup! Many of the mentors offer monthly coaching packages for members who want to really dive deep into a specific area.

Each mentor creates their own package so what they offer and the price vary from mentor to mentor. You can find their coaching info at the top of their profile.

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Enjoy the peace of mind that advice is always only one Zoom call away.