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Customer Success Consulting

Get advice from customer success consultants that genuinely enjoy helping

The world's first #givefirst community of vetted customer success specialists that genuinely want to give back via mentorship.

Get one-on-one advice from top 5% customer success experts!

Companies big and small are using GrowthMentor to upskill through the power of mentorship.
  • Facebook
  • Google
  • Uber
  • Rackspace
  • Twitter
Eyal Toledano

Product-Led Growth Executive

Eyal Toledano

Product-Led Growth Executive

Successful customers don't happen by chance. Being deliberate about how customers find you is obvious, but not as much when it comes to using your product and extracting value from it. I'll help you crystallize the North Star of your product and recalibrate your CS team to match.

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Rob Delijani

Senior Director of Growth Strategy @BounceX

Rob Delijani

Senior Director of Growth Strategy @BounceX

Happy clients are the key to the success of any SaaS business. After working in and running a team of CSMs I can provide advice to keep your clients happy and work towards your customers starting to advocate your offering.

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Mick Griffin

Chief Revenue Officer

Mick Griffin

Chief Revenue Officer

Running Customer Success for Brand24 I have advanced knowledge in both tools and processes. Furthermore creating both human and automated, digital customer success processes to allow businesses to scale at mass.

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Chetana Deorah

Formerly Design Director, Growth at Netflix. Also Head of Design Scribd, Betfair, Yahoo, Pivotal Labs & Pentagram

Chetana Deorah

Formerly Design Director, Growth at Netflix. Also Head of Design Scribd, Betfair, Yahoo, Pivotal Labs & Pentagram

Themes: Knowing your target audience, getting them and keeping them is at the core for Growing a product, service or idea! Understanding your customer's motivation and providing them with the experience that not only meets expectations and can exceed it, gives them reasons to believe in your product. What are the frameworks and tools to get there? What is our responsibility with authentic design experiences while driven by revenue and metrics?

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Tanya Aulachynskaya

Head of Product, Growth

Tanya Aulachynskaya

Head of Product, Growth

Customer centric companies win the market :) I've been driving customer centric initiatives for the last year in PandaDoc and happy to share my experience - from setting up ground rules for your CS team to analyzing metrics & finding the bottlenecks in your CS processes.

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Devon O'Rourke

Team Lead, Product Marketing @ Amazon

Devon O'Rourke

Team Lead, Product Marketing @ Amazon

Have build programs and guides to ensure customer success. Everything starts with the customer. Successful businesses must build mechanisms to consistently learn from customers and ensure products are intuitively built to help solve their problems.

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Tony Freed

User Onboarding Specialist

Tony Freed

User Onboarding Specialist

I can help create the right funnels (in-app and emails) that are segmented and personalized based on user activity. I also have experience with chatbots, ticketing systems, and knowledge bases. Key to success here is providing context-sensitive help.

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Jason Barbato

Growth, Inbound, Product Marketer. Agency Partner. Former Best-In-Class Enterprise Growth Hacker at IBM.

Jason Barbato

Growth, Inbound, Product Marketer. Agency Partner. Former Best-In-Class Enterprise Growth Hacker at IBM.

Delivering positive outcomes and tangible improvements for over a decade for organizations such as IBM, Sodexo, EarthLink, QuestionPro, Chartbeat, and more. Highly custom and consultative marketing solutions in all areas (content, SEO, social, analysis, paid media, email, program strategy, OCMO) based on a data-driven, inbound marketing approach.

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Wes Bush

Product-Led Growth Specialist

Wes Bush

Product-Led Growth Specialist

I am by no means a customer success expert and yet I've helped 1,000's of users become successful. How? I approach customer success from an onboarding perspective and make sure that from the minute someone signs up for your free trial or freemium model, we set them up for success.

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Rhys Fisher

Data-Driven Growth Advisor

Rhys Fisher

Data-Driven Growth Advisor

If you're building a business, you're really building a process for customer success. Since a business at it's core is about creating and delivering value so that you can capture some value in return. Profits. That's why at the heart of everything I do, I ask... what's in it for the customer. This keeps sprints focused on the things that matter in any business. Creating more happy customers.

Also an expert in...

Foti Panagio

Founder at Growthmentor.io

$30.00/h

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Foti Panagio

Founder at Growthmentor.io

I'm a passionate full stack marketer with over a decade experience managing and coordinating distributed growth teams with a unique overlap into the world of InfraOps.

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Startups Web Hosting B2B

An affordable alternative to expensive customer success consultants

GrowthMentor was built to give everyday people access to quality, personalized advice AND to connect those with the knowledge, to those who can greatly benefit from it.
The expertise of our mentors is rigorously evaluated

The perfect balance between mentorship and consulting

Traditional customer success consultants charge between $100-250 per hour. Ouch! GrowthMentor offers a more affordable alternative where you can speak directly with the "doers" that are actively doing customer success at high-growth startups themselves.

Get help from customer success experts directly on Skype, Zoom, or Google Hangouts

Talk to your customer success specialists using the tools that you're used to like Skype, Zoom, and Google Hangouts. Use webcams, share your screens, and exchange files.

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Search by your business objectives

Get customer success advice from people with experience in your industry

Get to the "aha" moment faster by filtering customer success specialists by industry. You can even filter mentors based on what company they've worked at. This can be very powerful if you know what you're looking for.

What people are saying

Frequently asked questions

We're all about that action!:

  • I want to learn more about specific tactics I can use with customers to gain their love.
  • We are an established business but I have no idea where to start with customer success (but I know I should).
  • I’m curious to learn how other startups structure their customer success teams and scale their processes.
  • I’d like some tips on how to use my existing customer success team to help with sales too.
  • I’m thinking of using a customer success SaaS software to track NPS but I’m not sure how to proceed.
  • I’d love an expert to go over my customer service templates, email replies, and give me feedback on ways to improve.

Top customer success are able to consistently charge between $150-300/hour.

Experienced customer success specialists charge a lot of money, because they bring results.

But not everyone can afford $200 an hour to get help with their customer success initiatives.

Are bootstrapped startups shit out of luck?

Is there an alternative?

On GrowthMentor, around 75% of experts are offering their time at zero cost.

Many of these same mentors charge $300/hour if you'd hire them off the platform.

But there's a time and a place for everything.

You know how lawyers set aside X hours per month for pro-bono cases they believe in?

In a similar sense, the growth mentors set aside some time per week for growth mentorship.

They literally want to help.

Giving advice to struggling founders and customer success professionals via mentorship is thoroughly fulfilling.

Most of the growth mentors will mention a mentor who helped them along their own journeys.

It's their turn to be that mentor for others that are in need.

Through trial and error we've created a unique four step vetting process.

Only around 5% of applicants that apply pass through all four stages.

Most of the growth mentors are actively working in head of growth roles at high-growth startups.

It’s truly important to us, that mentors at GrowthMentor fully embody our core values of Karma, a passion for helping people and giving back to the community, and of course professionalism.

Any call you get on will be with a friendly person who wants to help you succeed. That is a guarantee!

Here's what you'll get.

Once you sign up...

Yes, many of the growth mentors offer long-term mentorship/coaching options.

You can learn more about that on this blog post here.

A great option if you want a remote coach that you can rely on for consistent feedback on your customer success.

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