Some mentors respond to session requests the moment they get the first email notifications and some take a bit longer and may reply once they get a reminder email from us.
Please keep in mind that mentors are located all over the world in different time zones and fall into the category of ‘doers’ who tend to have a lot on their plate at one time 😀
Behind the scenes notifications
The mentor’s get an initial email when a call is requested.
There is a reminder email sent 24 hours before the requested start time of the session.
12 hours before the requested start time the call will auto-decline if no action has been taken.
Mentor’s are also notified of this and may reach out to mentees at this point and say “Hey! I was busy and missed the request and reminder. I’d be happy to chat with you” and then admin can re-open the request to reschedule.
Touch base before requesting a call
Some mentees have found that it is best to send a direct message to a mentor regarding their request to guarantee the mentor is a good fit and available to help BEFORE filling in a session request. This is totally up to you!
You can find the Message Me button on the top of their profile.
As much as we try to avoid auto-declines, they do happen from time to time for whatever reason. As a platform we do keep track of this and remove mentors who are not responsive.