How do I contact GrowthMentor support?

We're a small team and we read every message ourselves. There are three ways to reach us:

Email

[email protected] is the most reliable way. We typically respond within a few hours during EU and US business hours, and always within one business day. Include your account email, a description of the issue, and a screenshot if relevant.

Live chat

Click the chat widget in the bottom-left corner of any page. Best for quick questions ("which plan fits my team?", "is this mentor available in Asia-Pacific hours?"). If we're offline it drops into our inbox and we reply by email.

Slack (members only)

If you're already a member, our team is active in the private Slack community. Good for open questions where other members might chime in, or for pinging us directly when something is urgent.

What we can and can't help with

• Billing, refunds, cancellations, email is fastest.
• Mentor suggestions, live chat or Slack. Tell us the problem, not the job title; we'll pick better than a filter.
• Bugs, the bug report form. See below for what to include.
• Technical issues during a session, message your mentor first, then email us.

Reporting a bug

Something not working right? Tell us and we'll fix it. The bug report form is the fastest route: it records the page you came from and your browser by itself, so there is less for you to type. Email or live chat work too. The more we can see what you saw, the faster we can squash it. A good bug report includes:

• What happened, and what you expected. One or two sentences is plenty.
• Steps to reproduce. What you clicked or typed right before it broke, so we can trigger it ourselves.
• A screenshot or screen recording. If there's an error message, capture the whole screen.
• Your browser and device, if you write to us by email. For example, "Chrome on a Mac" or "Safari on an iPhone." Bugs often hide in one specific setup. The form picks this up on its own.
• The account email you were signed in with. It helps us find your session and reproduce the issue on the right account.

We read every report ourselves, so don't worry about formatting it perfectly. Even a quick "this button does nothing on my phone" helps.