How do I cancel a session?
Still pending acceptance
If you haven't heard from a mentor and really would like to specifically talk to them, definitely send a message in the session chat explaining WHY you selected them based on the information in their profile. They will then get an email notification which will help to bump the request.
Related Topic : How long does it usually take a mentor to respond to a session request?
If you want to cancel a session that has not been accepted by a mentor and is still in 'requested' mode you can do so after 48 hours by clicking into the session and hitting 'cancel'.
Already accepted by mentor
If your request has already been accepted and the mentor has blocked the time, message them first to explain why you need to cancel. Then contact our team via live chat or email — we'll remove it from your queue.
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Read full articleStill need help?
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