Accepting, declining or rescheduling a session request

When someone requests a session with you, you are notified based on your notification preferences. You must be logged into your mentor dashboard to see requests. Each one shows on your main dashboard and on your Sessions page.

Three buttons, and one deadline that applies to all of them.

The deadline

A request expires against the requested start time, not the day it arrived. With a 24 or 48 hour minimum booking notice, it needs an answer by 12 hours before the requested start. With a 12 hour notice, 6 hours before. On instant booking, 12 hours before for anything booked more than a day out.

If the deadline passes with no answer, we close the request, refund the member and email you both. That one counts against you. Accepting, declining and rescheduling all do not. See do I have to accept session requests? for what happens after the second expiry.

Accept

You can attach a prep note to your acceptance. It reaches the member as a message and it is optional, but it sets the call up properly and tends to earn better reviews.

After that, add them on the agreed communication tool and be there at the scheduled time.

Decline

Use decline when you are not the right fit, or when your calendar genuinely will not take it.

A reason is required. The button stays inactive until you write one, and what you write is sent to the member as a message. A fast, honest decline frees them to find someone else while the timing still helps.

Declined sessions are not gone. They sit under the Archived tab on your Sessions page, and the conversation stays in your inbox.

Reschedule

Reschedule handles everything that is not a straight yes or no: a slot that does not work, a request you want to ask questions about first, or an accepted session you now need to move.

You do not suggest a time. Pressing Reschedule sends the member back to your availability calendar to pick a new slot themselves — the button reads Send Back to Calendar for that reason. You can add a note, and it is optional.

Because they choose from your live calendar, you never have to compare time zones by hand or trade messages about who is free when.

The member has until two days after the originally requested time to pick. If neither of you moves by then, the request closes as expired, the member is refunded, and nothing counts against you.

Which button, when

• You want more detail before committing. Reschedule first, then ask in the chat beside the request. Talking does not stop the clock; rescheduling replaces it with a longer one that carries no penalty.
• The time is wrong but you want the call. Reschedule.
• You are not the right person. Decline with a reason, and name a better-suited mentor if one comes to mind.
• You are overloaded. Decline the open requests, then clear your session slots or set a weekly session cap in Settings → Sessions.

Bottom line: answer every request, even when the answer is no. The only response that costs you anything is no response at all.