How long does it usually take for a mentor to respond to a session request?
Most mentors respond within a few hours. Some take a day, especially across time zones.
What happens behind the scenes
- Mentor gets an email the moment your request comes in.
- Reminder email after 24 hours.
- Second reminder 24 hours before the requested start time.
- 12 hours before the start time, unanswered requests auto-decline.
Insider tip: if you book on a Friday for Monday, a mentor who doesn't check email on weekends may auto-decline. Either give them more lead time or message them directly first.
What to do if you don't hear back
After a session has been in Requested status for 48 hours, you can cancel it from the session page and book someone else. Don't wait — every hour you sit in the queue is an hour you're not talking to someone.
If you really want that specific mentor, use the Message me button on their profile to ask if they have availability before sending a formal request. It's a softer ask and often surfaces responsive mentors faster.
Finding responsive mentors
See our guide on finding responsive mentors — there are filters and signals (recent session activity, typical response time) that help you stack the deck.
Mentor responsiveness monitoring
Auto-declines happen occasionally, but consistent pattern of non-response gets flagged on our end. Mentors who repeatedly let requests lapse are removed from search results or offboarded.
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Our team typically responds within a few hours.