0-1 products
Tommy Lionelli
Product leader @ Zocdoc. Formerly Twilio, Shutterstock
New York, United States (-05:00 UTC) Englishfrom New York, United States
Usually responds in 19 hours
Free
Price per hour
15 min30 min60 min
Time Blocks Available
5.00
14 reviews / 18 sessions
Fri
17
Next availability
Bio
If any of these questions seem relevant to you, reach out! * Have a specific problem you need someone to talk it out with? * Need tips on how to improve your processes or documentation? * Want to level up and become a more efficient and effective PM? * Wondering how to break into the PM space? * Want to pressure test your strategy?
Expertise
Customer success
This broad topic is so important for businesses and product managers. A customer success employee is going to have the keys to your customer. What is the worst part about your product? How can you make it better. Separately customer success should represent a major area of focus for PMs. Usually happy customers are better converting, higher ROI customers. And if you're focused on customer success you are building something that will make you say weeee!
Idea validation
There are lots of ways to validate your idea or business. Some are more art than science, some require specific frameworks vs a gut-feel. Let's see which is right for you.
Product management
I've worked at small companies and large, design led vs engineering led, B2B and B2c. I also have a background in sales, advertising, and more. PM Experience + Range of skills + Empathy/Kindness = Tommy
Toolkit
JIRA
17 years of experienceI've been using Jira for as long as I can remember to act as our source of developer facing prioritization and requirements. It's a great tool for keeping everything centralized and has lots of tips and tricks to make output more efficient.
Industries
SaaS
The majority of my product experience revolves around SaaS products. This ranges from collaborative workflow products, all the way to platform products built for scale.
E-Commerce
I helped grow over $30M in revenue for Shutterstock, a 2 sided eCommerce marketplace. Themes - Growth, A/B testing, pricing and packaging, SMB, Enterprise, Collaboration.
Developer APIs
At Twilio I helped lead a group of PMs focused on the platform that powered SendGrid. SendGrid's main customers were developers attempting to send email at scale using SendGrid's APIs.
Experience
Led product strategy for Medallia's Integration Ecosystem and AppExchange, overseeing a portfolio handling billions of data records and generating significant direct annual revenue. Managed and mentored a team of PMs while partnering cross-functionally with engineering, sales, and partner teams to grow adoption and deepen platform stickiness.
Supported a team of 5 amazing Product Managers within SendGrid's Customer Lifecycle team. Scope included Identity, Stats & analytics, Data, Onboarding, Support, and Distribution. Shipped an integration of Twilio and SendGrid, delivering a top company OKR, solving a key customer pain point, and unblocking one of the largest solution gaps at the company.
Shutterstock
Senior Product ManagerLead PM for Shutterstock’s global Enterprise & SMB products while also managing a direct report. Led the development of a 0-1 SMB Team product from inception to launch, integrating self-serve (eCommerce) and GTM/Sales strategies. Product owner for Shutterstock Collections. Helped lead the implementation of PLG strategies to boost engagement and shipped robust sharing features to drive sharing and incremental revenue.