All mentors

Scott Markovits

Founder Co-Pilot

Jerusalem, Israel (+02:00 UTC) Englishfrom New York, United States
Usually responds in 16 hours
$150 / hour
Price per hour
15 min30 min60 min
Time Blocks Available
5.00
13 reviews / 19 sessions
Thu
15
Next availability

Scott is clearly very knowledgeable and experienced. In our session Scott shared lots of ideas and, even more importantly to us, commented on how we would go about executing these ideas. We will meet with Scott again. Thank you

Kirill Eremenko

Scott was great. His pattern recognition for business problems made it very easy for us to get straight to some actionable ideas that I could use to grow our business. I'll be reaching back out to him soon.

Matthew Duckworth

After a great first call with Scott, I decided to have a second one about a week later. He really understands product/service design and the start-up ecosystem. If you're running a start-up or targeting start-ups as customers, I highly recommend you speak with him. Thanks again, Scott!

Eyram Adjogatse

Bio

I work with new early-stage founders each week to help them build successful startups. I consult and mentor startups on how to: Remote - Defining the tools & best practices to build and lead world-class remote-first organizations Marketing - Defining & executing marketing strategies focused on social, content & influencer marketing aimed at defining brands, growing communities & generating leads Sales - Defining go-to-market strategy & consumer/enterprise pricing models. Author cold/warm email sales campaigns Growth Hacking - Use various tools & methods including marketing campaigns, SWAG & user evangelism to grow engaged communities UI/UX - Working with product & design teams to ensure product UI/UX is pixel perfect using mockups, wireframes & user testing Product Strategy - Defining both long & short term product strategy to ensure product roadmap always meets the short & long term goals Operations - Launch & lead operations including A/P, A/R, budgeting/spending, HR, & more to ensure the company maximizes efficiency while minimizing cost, funding & time Employee Happiness - Develop & oversee policies to ensure employees are continuously engaged, acknowledged, & rewarded to ensure employees are happy. Support & Success - Hire, onboard & mentor best of the industry support & success teams that continually exceed industry standards for productivity & client happiness

Expertise

  • Advice on funding

    I help founders with their pitch decks, set a strategy for fundraising (how much and when), and help find the right investors who can add more value vs taking any money.

  • Bootstrapping

    I'm a big believer in bootstrapping as all founders should learn how to build a sustainable and profitable business. Very few companies can maintain record growth month after month to continually raise capital until hopefully exiting within 3-5 years. I personally believe in a few cases of raising capital. Besides that focus on building a business that you own and run.

  • Building a team

    I've been building, scaling, and leading teams in an office and volunteer environments for 20 years. For the past 10+ years I've been doing so remotely and have an experience that only a few people in this world possess. I'm a passionate believer in being a leader vs a manager. Thus putting your team's success first. In my career this approach has not only helped me build & scale teams but create happier & more productive teams.

  • Content marketing

    I've helped a lot of early-stage startups launch their content and overall marketing engagement. Though it seems like a large task it's actually easier than you think. Using a strategy of content curation vs content creation for early growth.

  • Customer success

    I've been an account manager/CSM and have built and scaled CS teams from scratch. I've also helped build & scale CS teams for my clients. I use the approach of adoption vs revenue for early-stage teams. As focusing on revenue within CS is a mistake that many startups make early on. I help implement the tools, strategy, and best practices to grow a team and CS program from 0.

  • Design / UX

    I was the first hire at InVision who pioneered the Design & UX space 10+ years ago. So UI/UX has been engrained into my soul. And in most cases for early-stage products can be the deciding factor between success & failure. I've never found a design I didn't have any feedback for.

  • Email marketing

    I've helped a lot of early-stage startups launch their email marketing engagement. Whether outbound marketing content or new user onboarding. I've written 10s of user onboarding emails for a bunch of clients. Aimed at preventing churn during onboarding, ensuring success in using the product, and gathering critical feedback from early users.

  • Go to market strategy

    This may be my bread & butter. It all starts with problem NOT product market fit. Solving a painful issue. Next, is finding the right market that has the pain. Whether B2B, B2C, B2B2C, D2C, or anything in between. I help companies ensure they check the problem market fit box before ever writing the first line of code. Because EVERYTHING comes down to it. Raising $, get website traffic, new users, trials, conversions, and sales. It all comes down to this.

  • Growth marketing

    I've helped numerous companies grow their user base from 0 to thousands or millions. We've focused on 3 key areas. Social media, user engagement, and SWAG. All 3 are crucial (SWAG perhaps not as much to ENT type of software companies) to build a brand and community of passionate users.

  • Idea validation

    I've worked with over 1000 startups on this. It all comes down to problem market fit. Are you solving a pain point, not just building a product? And are you solving that pain point for the right market of users? Solving half will lead to failure and solving none should prevent founders from even getting started. Yet, this is the most common issue for failed startups. With 1000+ mentorships & seeing 10000+ prototypes, this is my expertise.

  • Pricing strategy

    I've worked with 100+ companies on setting their pricing strategies. Should you offer a freemium product or trials? 14 days or 30 days? Consumer pricing only to grow the user base or offer Enterprise pricing from the start. How to differentiate the product features to plan level. Should you have multiple Enterprise tiers? And of course the cost for each of all tiers and how to move users between tiers.

  • Product management

    I've helped 100s of founders with setting product strategies. From the MVP to what to build in V1, V2, and invisioning V10. Do we build V10 in one go or build incrementally each version to continually offer new features and get to V10 in a slower approach? What features to build in each version? How to prioritize building features widely wanted vs ones that will attract new customers. And so much more.

  • Product market fit

    I've helped 1200 companies try and find problems NOT product market fit. The world doesn't need more products. We need solutions to problems that exist. This is the root cause of all success or failure in the first few years of a company. This single point makes or breaks the company. This is one of my favorite topics to discuss from working with so many founders.

  • Remote work

    I helped build & scale one of the first all-remote companies, InVision back in 2012. I was the Ops person so build & scaled every team (except ENG). I've been leading and building remote teams and remote culture and it's what I love more than anything else. In Jan 2021, I launched a podcast specifically on the topic of leading remote teams. I can count on perhaps 2 hands how many people in this world have as much experience as I do building & leading remote companies/teams.

Toolkit

  • Buffer logo

    Buffer

    I've been using Buffer to schedule social media posts for 10+ years. A simple, affordable, and great tool to use. I'm also adding random content here to simply hit the 150 characters and complete my profile portion to 100%.

Industries

  • SaaS

    I have been working for and with SaaS companies for 11 years. I joined the first UI/UX SaaS tool in 2012 and helped build the foundations of the company and early scale. I was involved in product management. Both on the consumer and Enterprise side. Helping set product strategy including the product roadmap. Plans and pricing. GTM and growth. Enterprise sales pricing, strategy, playbooks, and closing some sales. Building Customer Success programs.

Experience

  • 0s to 1s

    Fractional Chief of Staff/COO/Customer Experience

    - Shrank subscription churn by 25% over a 6-month period for a productivity startup - Launched a remote new hire onboarding process that increased engagement level by 40% for new hires - Helped a mHealth startup define its go-to-market strategy, design its MVP, and market its launch - Assisted early-stage startups with the fundraising process (pitch decks, investor research, and investor pitches) helping raise $20M+ in Seed funding - Defined quarterly and yearly business and team-wide strategic objectives and OKRs for multiple startups

  • Startup Consultant

    Startup Consultant
    •scottmarkovits.com

    Each week I work with new early-stage founders to help them build successful startups. I consult and mentor startups on how to: - Fundraise - Find product market fit & define go-to-market strategy - Create content & social media strategy - Create a sales/monetization strategy - Define product strategy/roadmap (short & long term) - Refine pixel-perfect UI/UX - Build engaged communities to help amplify the startup's brand - Define branding strategy - Develop employee happiness strategy and program to help retain and recruit the best talent

  • Goflow

    Head of Customer Experience

    - Recruited to rebuild Customer Support from the ground up, addressing understaffing, lack of SOPs, and broken workflows that impacted response quality and satisfaction. - Redesigned support intake and workflows in Intercom, introducing AI-assisted replies for “how-to” inquiries and standardized procedures that improved first response time 22% and cut resolution time 50%. - Increased tickets resolved 50% month-over-month by combining AI automation (handling 25% of incoming inquiries with 65% accuracy) with better ticket routing and upfront data capture within weeks.

  • CloudApp

    Head of Customer Experience
    •getcloudapp.com

    - Through mentorship, consistent feedback & fine-tuning workflows have increased CSAT rating from 83% to 94% in 6 months. - Realigned the Support team & implemented new procedures to help troubleshoot & resolve issues faster & more effectively - Hired & launched a Customer Success program from scratch. - Continuously define and refine strategies to improve account health and create opportunities for growth. Helping create 100s of replies and first-ever conversations with customers, 10s of meetings, and 7 upsell opportunities handed to Sales (though not part of the role of CS). - Continuously work to improve working relationships and collaboration between Customer Success & Sales teams.

  • InVisionApp

    Head of Operations & Support
    •invisionapp.com

    Support & Operations ManagerSupport & Operations Manager Mar 2012 - Aug 2020 · 8 yrs 6 mosMar 2012 - Aug 2020 · 8 yrs 6 mos - Managed RFP and internal implementation of new payroll, HR and benefits administration vendor - Implemented customer support best practices & procedures; reducing response time by 56% while number of conversations grew 300% - Authored multiple employee policies including: New Joiner Onboarding Policy and Reimbursement Policy. - Handle Accounts Payable for all incoming vendor and consultant invoices - Act as point person for operations, human resources, finance/accounting and customer service. - Developed enterprise pricing and plans model - Manage user voice forum, the main entry point of user enhancement requests - Handle all incoming customer support inquiries and incidents.

  • Tribe of Angels

    Startup Community Builder

    Took on leadership role late 2016 to help grow Jewish entrepreneur slack channel â—Ź Implement and manage daily/weekly engagement program (news, apps, idea sharing, new company profiles and more) which has increased daily conversation engagement ~25% month to month â—Ź Created and author bi-weekly newsletter â—Ź Redesigned and launched the Tribe of Angels v2 website â—Ź Launched expert talk with vision to transition to regular podcast hosting industry experts sharing experience and advice focused on a very niche area of: fundraising, marketing, sales, UI/UX, and more â—Ź Facilitated multiple introductions between Tribe startup founders seeking funding and investors

  • Kosher Projects

    Founder & Chairman

    Kosher Projects is a non-profit organization dedicated to developing future generations of Jewish community leaders & philanthropists.

  • Dealogic

    Technical Relationship Manager

    - Manage global teams of IT & business resources in completing complex production upgrades - Collaborate with cross-functional groups throughout product life cycle and communicate project status across the organization - Act as point of escalation for strategic, and recurring technical client issues/incidents - Draft Business Requirements Documents (BRDs) and Statements of Work (SOW) to drive projects and ensure project output adherence to expectations - Perform technical assessment of client environment (eg, OS, DBMS, hardware, etc.) - Ownership of the client enhancements list including: content, format, version control

  • LivePerson

    IT Relationship Manager/3rd Tier Support

    - IT focal point for firm’s largest client - Managed project of business wide application upgrade for firm’s largest client - Designed & implemented technical issue reporting best practices & procedures; significantly reducing issue reporting occurrences - Managed relationship of internal business & technical stakeholders regarding high priority technical issues - Tier 3 support for company’s application, tools & services

  • UBS

    eDiscovery/Messaging Compliance Program Manager

    - Managed project of collection, migration & production of UBS owned 3rd party data - Assisted in RFP selection of new software vendor - Managed project to retire old messaging compliance application NT & Windows 2000 server environments - Responsible for management of DEV & QA team through ISD test cycles for messaging compliance application - Authored various business requirements documentation for messaging compliance application - Product implementation & cutover of messaging compliance & archiving application WMUS 3rd Quarter 2006 - Liaison with Legal & Compliance stakeholders to continually meet evolving Firm & Regulatory demands and requirements - Developed functional on-line training modules for end user certification and front-end technical manuals/quick cards - Data Archiving – Maintain CoC integrity of copying, transportation & storage of E-mail & Legal requests - Level 3 Application Support for firm E-mail Surveillance, Archiving, and Legal Response Tools -Responsible for development and implementation of escalation support processes, procedures, and strategies for end user support - Technical writing - Developed in-house end user training materials (Quick reference cards & Compliance Training Manuals) for messaging compliance application - Identify and plan resource requirements to meet continuously evolving business objectives - Case Matter Management - Interface with Attorneys of Record, Paralegals, Outside Counsel, Contract Attorneys and Security Operations in support of high priority regulatory & litigation inquires - Develop and advocate strategies for development and success with stakeholders

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