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• Global BPO Ecosystem & Geo-Risk Management: Managed 15+ BPO partners across LATAM, EMEA, and APAC to mitigate concentration risk; tripled international supply output in under 3 months while cutting ramp times by 7 days and costs by 30%. • Predictive Capacity Modeling & Strategy: Partnered with GTM and Delivery leads to shift from reactive fulfillment to predictive capacity modeling; built dynamic forecasting tools to align supply across hundreds of thousands of domain experts. • Cross-Functional Governance & Alignment: Served as the strategic bridge across Product, Eng, GTM, and Delivery; led capacity planning, unblocked operational trade-offs, and set SLA governance to ensure rapid, high-quality fulfillment. • Product Collaboration & Supply Infrastructure: Partnered with Product/Eng to optimize the expert portal and lifecycle; engineered automated onboarding and access provisioning systems that boosted funnel conversion by 20%+. • Rapid Ramp & Network Liquidity: Built rapid-response supply infrastructure that compressed program deployment from weeks to days (and hours for urgent programs) across 100+ frontier AI projects. • Multi-Channel Acquisition & Unit Economics: Co-owned acquisition strategy with Marketing across BPO (3x–4x growth), paid, referral, and organic channels; aligned campaign ROI and targeting to optimize unit economics and funnel efficiency. • Lifecycle Retention & Quality Management: Designed end-to-end activation and engagement programs beyond ToFu acquisition, driving measurable improvements in contributor retention, quality, and time-to-productivity. • Team Scaling & Leadership: Built, mentored, and led a high-performing supply operations team—scaling from 2 to 5 direct reports while establishing operational standards and career pathways.








