
Lead a team of data scientists where we identify opportunities to reduce the number of support issues customers have, and improve the efficiency of solving issues by our support engineers.
Data Science Manager / Founder / PhD
Went through a startup incubator Antler in Amsterdam. Worked as a Data Science Manager at Atlassian and Booking in Amsterdam. Did a PhD in Human Computer Interaction in Italy, and later did a Post Doc at Delft University in the Netherlands. Cofounded Codesign.io helping people to give feedback to each other on visual products.
Data visualisation, experimentation (e.g. A/B, casual impact analysis), building simple explainable models, such as linear regressions and decision trees to generate product improvement hypotheses.

I am an author of a blog http://papertrailed.substack.com, where every week I publish a short post on whatever I have interest or curiosity to write at that moment. I am a part of a community in Berlin of substack authors.

Lead a team of data scientists where we identify opportunities to reduce the number of support issues customers have, and improve the efficiency of solving issues by our support engineers.

Started in the interim role first, later moved to the official position. Lead a team of data scientists and machine learning scientists. Together we develop solutions helping various demand and supply segments of Booking.

Research advisor: Alessandro Bozzon - Mentored 3 master students - Organised a professional community around Human Computation (200+ members from top tier companies and universities) - Did research in Human Aided Chatbots, Online Behavior Analysis in Crowdsourcing, and Music Recommendation
- Cofounded and developed the first version of the product together with a design partner - Lead a tech team of 3 people - Got 900+ upvotes on Producthunt, and got featured as #3 product of the day - We reached more than 10000 users, and dozens of paying ones

A set of web-based applications were developed for internal corporate use. These ERP-style applications helped to bring more automation into the process of managing technical services responsible for establishing the last mile of Internet and CTV connections to clients.

- Led a team of 4 people selling telecom services to consumers and providing support to them