
Coursera
Led the Planning, Analytics, Comp, and CS Ops teams. Also served as interim Head of Revenue Operations, managing 40 people and overseeing Systems, Enablement, Deal Desk, and Sales Ops for 11 months.
Director of RevOps
I love helping others solve problems. To help you, I will leverage my years of experience in solutioning with executives from the world's most successful companies and overlay that diagnostic-first mindset with practical advice that pulls from my 8+ years of experience in Revenue Operations leadership. I can help if you are: - Evaluating GTM Systems and tooling - Determining when to hire sales, marketing, and CS talent - Building out KPIs that actually show the health of your business - Trying to forecast your sales and revenue - Defining your go to market strategy - Looking to improve your personal leadership capabilities
I will help you navigate key components of the Go to market strategy, including confirming that your ICP and PMF are well defined. We can also discuss the importance of designing buyer personas. All of which can then help determine TAM, SAM, and SOM. The ultimate goal is to help you find the clearest path to accelerate revenue.
Regardless of company size, proper leadership is a critical component of revenue growth. We can discuss the establishment and communication of a company strategy, the creation of organizational cadences, and the development of processes that enable long-term, scalable oversight.
I will work with you to determine the right KPIs to track, which tech to invest in, when to increase sales and marketing personnel, how to establish customer lifecycle processes, and how to forecast and plan sales.

Led the Planning, Analytics, Comp, and CS Ops teams. Also served as interim Head of Revenue Operations, managing 40 people and overseeing Systems, Enablement, Deal Desk, and Sales Ops for 11 months.

Led an 8-person Revenue Operations team and built scale into a Series D startup Resegmented accounts leading to GTM reorganization and a significant sales strategy shift, resulting in 1X YoY growth of the expansion business Optimized tech stack by replacing high configuration tools with more appropriate tech for the company's size, e.g. Gainsight -->Totango, Service Cloud --> Zendesk Established maturity within RevOps team by implementing bi-weekly sprint cycles, resulting in doubled project output, fewer escalations, and streamlined performance management

Business owner for Gartner's Analyst CRM platform Launched a global Next Best Action initiative, leading to significant customer retention improvements Rebuilt the customer 360 tool, streamlined the CRM UI, and automated call follow-up Implemented a custom-built engagement model for all Gartner Analysts Partnered with the senior leadership team to design and implement global Analyst KPIs

Supported the HR Practice sales team by managing a team of three client-facing consultants and researchers (promoted from Senior Principal in Jul. 2017)

Supported the Assurance Practice sales team as a dedicated consultant to 80 Chief Audit Executives, with my pool of clients consistently achieving Top 5% NRR. (promoted from Senior Specialist in 2015 and Specialist in 2013)

As an SDR, developed relationships with Fortune 500 C-level executives (promoted from Sales Associate in Jan. 2011)

Logistics broker. Cold-called businesses and built a book of customers from 0 to 25 while also managing the logistics for those customers.

Recruited high school juniors and seniors via weekly tours slots, day long recruitment programs, high school visits, and congratulatory telephone calls.

Client accounting involvement in: adjusting journal entries; fixed assets maintenance; trial balance; and compilations of financial statements.

Worked on projects like expense report revision, manual GL coding for 3 million dollars worth of invoices, recording of departmental procedures, and the design of cash flow data sheet that manages line of credit.