Nicole Chin

Growth | eCommerce | edTech

Kuala Lumpur, Malaysia (+08:00 UTC) Englishfrom Singapore, Singapore
Usually responds in 2 days
Free
Price per hour
15 min30 min
Time Blocks Available
5.00
13 reviews / 18 sessions
Wed
14
Next availability

Bio

I started my career in management consulting covering growth and internationalisation for large-scale and government projects before moving to technology. My past employments include a leading e-commerce, a venture-led marketplace startup and Boston Consulting Group (BCG). I am a type X generalist and T-shaped marketer driven by ethical product-led strategies, agile methodology and marketing technology. Some bite-sized keynotes from me: - Without product market fit, you will always be renting your users. - If you try to grow without achieving pmf, you will eventually fall into a rabbit hole of always competing via marketing and not product. - Marketing is about identifying and closing the gap between a user and the product. - A growth strategy is not a marketing or product strategy. It is a company strategy. - Automation is everything. If strategically engineered, it can put growth on autopilot. P.S. I currently only offer up to 2 sessions on GrowthMentor, as more than 50% of the requests I get are recurring sessions. Please discuss with me separately if you are keen to have me as a consultant or an extended team member.

Expertise


  • Conversion rate optimisation

    CRO is the foundation of growth marketing. It is a mix of analytical, creative and critical-thinking abilities. It is about being able to answer the 5Ws and how to ideate and execute tests to optimize, validate and iterate. I cover all areas of split testing (A/B and Multivariate)

  • Growth marketing

    I've done it all-- bootstrapping, ideation and prototyping, growth stages, mistakes and failures... I've led several growth and marketing teams to a min of $4mil and max of $100mil in revenue. The one indisputable trait that you must have as a growth marketer is a growth mindset. Within growth marketing, I cover user acquisition, engagement and retention, CRM, lifecycle marketing and growth-hacking

  • Marketing automation

    Personalisation used to be a growth hack. Today, it is a non-negotiable. Marketing automation (and martech) is the foundation to personalised marketing efforts and strategic communications. Discuss with me on how to implement or kickstart this function in your team.

  • Product analytics

    I have experience in leading and directly managing event streams and data architecture pipelines through CDPs into world class analytics tools such as Mixpanel and Tableau. I cover all areas of Product Growth and some areas of Product Leadership.

  • Product marketing

    Fundamental intersection role between product <> marketing, primarily focused on GTM and onsite optimisation for activation, engagement, monetisation and retention

Toolkit


  • Amplitude logo

    Amplitude

    Proficient in integration and implemntation of platform + building dashboards re: product analytics + product experimentation . Featured in Amplitude webinars for Data Decisioning

  • Meta Ads logo

    Meta Ads

    Anyone who has done PPC will tell you that if you have a spot-on strategy for Facebook, the leads you get from the platform are some of the highest value customers you can get.

  • Jira logo

    Jira

    JIRA has been following me through the years since I joined product teams-- I've used the platform for project management, team and backlog management. Other similar tools I'm familiar with: Confluence, Basecamp, Wrike, Monday

  • Mailchimp logo

    Mailchimp

    Besides Mailchimp (which in my opinion, is actualy one of the most basic/simple EMS around. no shade intended) I have experience in Emarsys, Responsys and GetResponse

  • ManyChat logo

    ManyChat

    At Mindvalley we use ManyChat to orchestrate our Messenger channels via Chatbot, and to manage Whatsapp. We have grown those channels by over 4x in sales since. Other automation/engagement tools that I'm familiar with include Braze, Clevertap, Airship and Moengage.

  • Mixpanel logo

    Mixpanel

    Mixpanel is a top tier product analytics software. Not only have I built countless dashboards to cover insights in activation, engagement and retention. I've had hands-on experience in integration both directly and through CDPs.

  • Salesforce logo

    Salesforce

    I have experience in utilizing Salesforce as a DMP and other products under the company such as Einstein Analytics which is a Data Visualization software, and Responsys which is an Email Marketing software.

  • Segment logo

    Segment

    Segment is currently at the core of the marketing tech stack under my ownership. I have overseen and led complex integrations and implementation for core functions covering Data, Engineering, Product, Analytics, Customer Engagement.

  • VWO logo

    VWO

    I have experience using VWO for optimizing traffic and A/B tests for split traffic, lead funnels and landing pages. Besides VWO I have extensive experience in other testing tools such as Apptimize (Airship), Freshworks and Insider.

Industries


  • E-Learning

    Currently employed with Mindvalley, the only personal transformational growth platform that is focused on experiential learning. We work with accredited authors to provide world-class learning content

  • B2C

    Currently employed with Mindvalley, the only personal transformational growth platform that is focused on experiential learning. We work with accredited authors to provide world-class learning content

  • E-Commerce

    Experience in multiple e-commerce and m-commerce brands in the B2C space and B2B2C marketplaces. Currently employed with Mindvalley, the only personal transformational growth platform that is focused on experiential learning. We work with accredited authors to provide world-class learning content

  • Mobile Apps

    Deep expertise in App Store and Play Store management with growth marketing experience in m-commerce, b2b2c marketplaces, print on-demand, retail, e-learning.

Experience

  • Mindvalley

    Head of Marketing Technology, Growth
    •mindvalley.com

    Managing growth, platforms, native and web apps, product growth, marketing automation, measurement, lifecycle marketing, analytics and Mindvalley’s martech stack. We are a subscription-based edtech company with $150mil in annual revenue.

  • Photobook Worldwide

    Head of Mobile Marketing
    •photobookamerica.com

    Managed platform, CRM, performance, campaigns, communications, product, partnerships & affiliates related to growth, acquisition and retention on the mobile app, the fastest growing channel in the organization. Drove the growth of Photobook App from 600k to over 2.5m downloads, accountable for over $4mil in revenue, achieved 4x ATH revenue, 30% increment in AOV, 50% uplift in engagement rates, 3-time #1 Trending App of The Day on App Store and spearheaded the product as a market + performance leader in the m-commerce landscape. Photobook Worldwide is one of largest online photo product platforms that provides a unique experience in preserving meaningful memories through customisable products like photo books, albums, prints and more.

    E-CommerceB2C
  • 3ciety

    Business Development & Strategic Partnerships Manager

    Responsible for strategic partnerships, special projects, account management and business development. Also side-led public/ media relations and content management. Key Achievements • Grew portfolio value by 2x within first 4 months • Single-handedly doubled the amount of active partnerships during tenure • Secured three PR stints and 5 in-person events in the first 6 months • Led a B2B2E special project with a 60% conversion rate within the first 48h 3ciety is an e-commerce enabler that allows both brands and individuals to merchandise online. Backed by angels and the venture capital arm of the Malaysian government (MAVCAP via Cradle Seed Ventures), the 3ciety platform enables on-demand merchandising for all. Worked with AirAsia, Google, UBER, RedBull, ASTRO, Media Prima, Cradle, MaGIC, BFM, Malaysiakini, iflix, SAYS & more

  • FoodAdvisor.my

    Freelance Copywriter

    Responsible for content, reviews, copywriting and subediting. Backed by 500 Startups, FoodAdvisor.my is an online media that aims to empower the community to discover the best recommendations of F&B nationwide. *Current published articles don't reflect original content.

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