
In my role as the Global Product Marketing leader for Freshservice, I led the marketing efforts for the flagship Enterprise Service Management (ESM) offering, from its launch in Dec 2022 to $30M net new ARR in two years. By partnering with product and sales leaders, we successfully expanded Freshservice for business teams such as HR, Finance, and other departments, resulting in one of the fastest growing revenue lines within Freshworks. The go-to market involved an enterprise account expansion strategy, where we identified high-growth potential accounts of Freshservice and ran account-based interventions for the entire buying committee : Executive buy-in through thought-leadership sessions, CIO roundtables and participation in global events. User engagement through product walk-through sessions, customer showcase events and digital campaigns (ads, PoV blogs, benchmark reports). Sales enablement through buyer-mapping matrices, maturity models and outreach kits, 1:1 account engagement support with RFI/RFP narratives and pitch clinics. Enabling channel and reseller partners through partner marketing kits and Market Development Fund (MDF) activations.






