
Tendable
Promoted to Vice President of Product after successfully leading the development of Tendable 2.0 on a modern tech stack. • Own end-to-end a quality-intelligence platform used by hospitals and care providers; led its repositioning from retrospective audit tracking to early detection of quality risk. • Conceived and shipped the AI improvement engine — it reads the 100,000+ audit actions customers log annually and returns improvement plans for clinician approval. Now central to a £2M+ retention and win-back case. • Directed a ground-up rebuild (Tendable 2.0) on a modern stack, leading 15+ across product, engineering and data science, enabling real-time ML inference at scale. • Opened two markets: Canada, where automated onboarding improved data accuracy by 85%, and long-term and social care. • Grew retention 150% quarter on quarter by embedding predictive analytics into customer success. • Built the product operations function — release cadence, SLAs, experimentation, analytics — and worked with sales and customer success on pricing, packaging and ROI positioning.





