Product Manager | Passionate about great products and delivering value to customers
I'm a passionate product manager with more than 6 years of experience building SaaS applications, mobile apps, and hardware products. With more than 15 years of experience in IT, I bring knowledge from the telco industry, automotive, customer service, reporting, and analytics. If you're having challenges with any of the following, I will do my best to help you: ° Identifying the right time to start looking for a product manager for your startup company ° Setting expectations for the product management role in the early days of your company ° Building comprehensive, data, feedback, and customer-driven roadmaps ° Writing down epics and user stories and breaking them down into manageable chunks of work ° Understanding and setting your priorities straight ° Identifying and managing stakeholders ° Ramping your new role as a product manager
Building products with purpose is what propels me forward. I always find it curious how customers are using the products we are building and that gives me a lot of context in what comes next. I love poking around at new things and exploring growth opportunities. Getting into the essence of building comprehensive user stories and roadmaps is something I am really passionate about.
Working remotely and balancing flexible working hours, household, and doing sports to keep your body and mind in shape could be challenging. If you're new to this, I can help you find the right balance without sacrificing time with your loved ones, hobbies, or friends.
Jira is an amazing tool, but only if you understand it. Yet, understanding how it works isn't complex, takes a few hours of video tutorials and once you do it, it reveals its full potential, which I believe is almost endless.
I've been writing comprehensive SQL queries, optimizing them, and building entire procedures aiming to capture data streams from multiple databases helping teams and organizations to understand key metrics about their business.
As a Product Manager, my experience in the B2B space relates to building SaaS platforms for large enterprise customers, data and services management, backlog prioritization, and collaborating on user stories and roadmaps.
As a Product Manager in the B2C space, my experience is in building mobile apps, prioritizing backlog and collaborating on user stories and product roadmaps.
As a Product Manager within the automotive industry, my experience is related to both the hardware and software aspects of products designed for B2B and B2C.
Acting as Group Product Lead for a large platform product group (4 teams), owning login, authentication, and registration systems. Responsible for product strategy, roadmaps, and OKRs while ensuring stable operations, managing escalations, and driving cross-team collaboration. Mentor to PMs and engineers, fostering growth and improving delivery performance.
I'm currently employed at Reward Gateway as Product Manager. My responsibilities are related to product discovery, working directly with engineering and customers to understand pain points, and then building a comprehensive roadmap and product strategy going forward. The team I'm working with is focused on enhancing the core platform of the product and has a significant impact on how customers feel about the platform, its performance, and its stability.
Abrites is among the leaders in developing after-market software and hardware solutions for the automotive world. In this role, I am responsible for a portfolio of software and hardware products for the automotive industry: - Developed and implemented a new product lifecycle process that improved R&D performance by 20% - Created a strategy for streamlining and improving 2 products, taking into account all dependencies and details from the process of manufacturing to sales and support - Created and executed product roadmaps based on customer feedback - Prepared a product portfolio analysis aiming to shed light on the ROI and state of the product portfolio
Econic One has a portfolio of software products that further enhances the company's e-bikes and delivers greater experience to customers. In this role I am working with the executive team to: - Develop and execute a product roadmap aiming to further expand and enrich our line of digital products - Define the scope, goals, growth strategy and action plan for our digital product portfolio - Perform competitive, market, and segment analysis, find and address gaps - Collaborate with marketing and sales to define market segments and refine the approach - Aligning our digital and physical products feature-wise, closing functionality gaps and thus, making the transition from physical to digital smoother
In this role, as part of a software development team, my responsibilities are as follows, but not limited to: - Supporting sprint planning - Removing blockers for design, development, and the product teams - Squad leader of 2 squads focused on two different areas – development and customer success - Providing status updates on development's progress to senior management - Ensuring smooth DevOps process and prioritization - Identifying issues and defining technical solutions with direct customer impact - Building technical processes and documentation Within the scope of this role is to build, maintain and enforce processes and process documentation. The goal is to have smooth and flawless DevOps processes and strict CI/CD pipeline. Building technical documentation helps us maintain a database of our technical decisions and the relationship between the different application components. We collaborate with multiple squads in order to achieve the final scope of the product. My goal is to motivate and inspire the teams to help each other and achieve more. As a result, we're picking up the development velocity, resolving blockers and building more. As a person with a deep technical understanding of the application, the underlying hardware, services, databases and data itself, I’m able to guide technical teams to design and develop solutions to complex technical challenges.
In this job role, I was acting as a Product Manager for a client-facing application (SaaS) that is deployed with hundreds of IBM customers. This role requires technical knowledge and understanding of how the product works and how the different components, services and systems interact. Also, I was responsible for financial planning, defining development roadmap, defining processes and helping document them while working directly with customers to address challenges. Additionally, I had to: - Map all application components and create documentation - Train and support customers and internal teams to use and leverage our application - Meet customers and understand the problem they are aiming to solve by adopting our solution - Get an understanding of whether the customer's problem can be solved and whether their experience improved by adopting and integrating our application and services - Collect technical details of the customer infrastructure from both software and hardware perspective as that could impact the deployed solution - Have a deep technical understanding of our application, underlying services and how the different systems interact with each other - Communicate the required details with all stakeholders from the development, business and design teams - Manage the relationship with a 3rd party partner company
In this role, I was responsible for 15 team members, acting as their go-to person for technical questions, mentorship and solving problems. At the same time, I had to manage stakeholders, translate business requirements to technical team members and prioritize workloads accordingly. While I was on the role, the team has: - Simplified internal processes and build documentation - Build newcomer's documentation and processes - Trained, on-boarded and supported new team members, ensuring a smooth start - Simplified and streamlined metrics and reporting services - Helped our Delivery organization understand performance on product and employee level by building different reporting and analytical solutions Personal achievements: - Team members have built skills and expertise in their respective areas - Acted as a mentor, trained and motivated 2 team members to find their new place within IBM - Was assigned 3 interns, and conducted basic technical training with them, 1 of the interns has applied and got hired within IBM after the program
Delivery Process Analysts act as a supervisory and control function to the support processes for enterprise customers across EMEA. They will enable timely proactive & preventative improvements through validated data analysis to give a clear overview of our service. - Create standard reports and analytics for all international key accounts in Europe - Analyse content against information expectations or specifications - Look for patterns of conformance or deviations Incident analysis – use of call management systems and service level monitoring tools - Root cause analysis - Seek to identify ways of building new rules, insights, metrics and improvement approaches My main goals and achievements were as follows: - Successfully built and implemented internal processes, boosting the team's performance - Documented a legacy process, then successfully build and automated it, allowing the senior management team to effectively optimize resources and cut costs across the organization
In this role (while still holding my Data Analyst role), I had to: - Guide team members into documenting and streamlining different internal processes and building new ones while the team was navigating in its early days within IBM - Help the team manager with onboarding and training newcomers - Assist the team manager with hiring new team members and expanding the team - Share knowledge - Manage stakeholders
In this role: - I became proficient in SQL using Microsoft SQL Server and Oracle products - Used Microsoft SSIS to build workflows that were alerting the team for abnormal or fraudulent customer behavior - The newly created and documented automated processes allowed the company to prevent high-cost fraudulent behavior impacting customers, partners and the company itself - Gained lots of telco industry knowledge related to networks, traffic, fraud patterns, customer behavior
• Detecting, analyzing and resolving software and hardware problems; • Looking for the best and the cheapest solution for our clients; • Participating in company projects; • Responsible for communication with clients; • Processing clients orders for hardware, software or other electronics
- Root cause analysis of TCP/IP network outages - Resolving TCP/IP network outages - Communication with customers - Advising field engineers - Crisis management
- Root cause analysis of TCP/IP network outages - Resolving TCP/IP network outages - Communication with customers - Advising field engineers - Crisis management
